Support
Email is the support channel
There is no phone support. Include your iOS / iPadOS version, device, and — for account issues — the Apple / Google email you signed in with.
Support email
We aim to reply REPLACE_RESPONSE_TIME . We cannot refund Apple charges or reset your Apple ID from this site.
Common fixes
- Notifications off. iOS / iPadOS Settings → Notifications → UTG → allow alerts. In the app, confirm you actually follow the game you expected an alert for. Focus / Scheduled Summary can delay banners.
- iCloud collections not syncing. Same Apple ID on each device. Settings → [your name] → iCloud → see that iCloud is on for UTG / iCloud Drive as iOS labels it. Wait on Wi-Fi, force-quit and reopen UTG. Collections live in CloudKit, not on this website.
- AI limit. Free users get limited advisor/chat tries; then UTG Pro+. That is expected, not a bug. See pricing.
- Follow limit. Free plan is 3 followed games. Unfollow one or subscribe to Pro+ for unlimited follows.
- Restore purchases. In the app (paywall or Settings) tap Restore purchases while signed into the same Apple ID that bought Pro+. Restore does not run on this website.
- Steam backlog empty. The Steam profile must be public (including the game details / library privacy setting on Steam). A private profile cannot be read by the Steam Web API.
Billing and accounts
- Cancel Pro+: Settings → Apple ID → Subscriptions. Subscription Terms.
- Delete your UTG account: delete-account.html. That does not cancel Pro+.
Refunds: Apple only — reportaproblem.apple.com.